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FAQs

Someone gave me an unlose.it label/tag... now what?
I lost something that was registered with unlose.it… so now what?
I lost something that was not registered with unlose.it… so now what?
I ordered a label/tag and it just arrived... now what?
How much cash reward should I offer?
Do I pay for the cash reward now?
Do you keep a percentage of the cash reward?
I found something that is registered with unlose.it… so now what?


Someone gave me an unlose.it label/tag... now what?
1. create your free account using your email addy
2. add your item(s) and choose a service level
3. activate your label/tag by assigning the .it# to your item
4. if you ever lose your item, we'll help you unlose.it

I lost something that was registered with unlose.it… so now what?
If you already registered that item with unlose.it, you don’t really have to do anything. Our website allows you to offer a reward for the item as well as update your contact information (or remain anonymous.)

I lost something that was not registered with unlose.it… so now what?
Shame on you if you hadn’t yet registered the item with unlose.it! OK, we’re just kidding. Luckily it’s not too late; the person that finds your item may visit our website to check if the item is registered. So go track down the serial number, register it with unlose.it and voila – anyone who finds your item can get it back to you through our website.

I ordered a label/tag and it just arrived... now what?
You need to activate the label, so login to your account and assign the .it# to your item. And remember to clean the surface of your item before applying the unlose.it label.

How much cash reward should I offer?
We will answer this question with our own question: how much would it cost to replace your item? Offering a reward equal to 50% of your replacement cost seems reasonable to us.

Do I pay for the cash reward now?
No, any reward that is offered is paid when your item is found and returned to you.

Do you keep a percentage of the cash reward?
No, your entire reward is paid directly to the person who returns your item.

I found something that is registered with unlose.it… so now what?
Kudos to you for making the effort to get the item back to its rightful owner. You can contact the owner via our website or directly, if they chose to display contact information in the search results.
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